Frequently Asked Questions
Find quick answers about placing orders, shipping, cancellations, returns, and product support. If you still need help, our customer care team is ready to assist.
Where is my order?
Once your order is confirmed, you will receive an email with your order details. When it ships, we share tracking information so you can follow your parcel from dispatch to delivery. You can also check status anytime from My Account → Orders.
Shipping options & times
We currently ship across India. Delivery timelines vary by location—metro cities are usually faster, while remote pin codes may take a little longer. Exact estimates appear at checkout after you enter your address. Free shipping applies on eligible orders over ₹999.
Can I cancel or edit my order?
If your order has not yet been packed or shipped, we can often help with cancellations or small edits. Message us through the Contact page with your order number as soon as possible. Once an order is dispatched, changes may no longer be possible, but we will guide you on the best next step.
I received a faulty item what do I do?
We are sorry if something arrives damaged or faulty. Please contact customer care within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund according to our returns policy.
How long do I have to return?
Most unused items in original condition with tags attached can be returned within 7 days of delivery. Intimatewear that has been worn, washed, or is without tags may not be eligible for hygiene reasons. Start a return from the Returns / Refund Request page, or reach out to customer care for help.
